1. Acceptance of Terms

By accessing and using the Ivy Flower Shop website, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms, please refrain from using our services.

2. Ordering and Payment

1. Product Information: We make every effort to provide accurate and up-to-date product information. However, we do not guarantee the accuracy, completeness, or reliability of any product descriptions or images.
2. Order Confirmation: An order confirmation will be sent to the email address provided upon successful placement of an order. This confirmation does not constitute acceptance of the order; it is a confirmation that we have received your order.
3. Payment: All payments must be made in full before orders are processed and dispatched. We accept [list accepted payment methods].

3. Delivery

1. Delivery Areas: We deliver to [list delivery areas]. For areas not covered, please contact us to inquire about special arrangements.
2. Delivery Times: Delivery times are estimates and may vary based on factors beyond our control, such as weather conditions or unforeseen events.
3. Recipient Availability: It is the responsibility of the customer to ensure that the recipient is available at the specified delivery address. We are not responsible for failed deliveries due to recipient unavailability.

4. Cancellations and Refunds

1. Cancellation Policy: Orders may be canceled within [insert time frame] of placement. Cancellations made after this period may be subject to a cancellation fee.
2. Refunds: Refunds will be issued in accordance with our refund policy. Please refer to the refund policy for more details.

5. Quality Assurance

1. Product Substitution: In the event that a particular flower or product is unavailable, we reserve the right to substitute it with an item of equal or greater value and similar appearance.
2. Quality Concerns: If you are dissatisfied with the quality of a product, please contact us within [insert time frame] with supporting details and images. We will review your concern and may offer a replacement or refund at our discretion.

6. Intellectual Property

All content on the Ivy Flower Shop website, including but not limited to text, graphics, logos, images, and software, is the property of Ivy Flower Shop and is protected by copyright laws.

7. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of [your jurisdiction].

8. Contact Information

If you have any questions or concerns regarding these terms and conditions, please contact us at [insert contact information].